Last Updated: August 2026
Welcome to the Vivora Shop FAQ page. Below you'll find answers to some of our most frequently asked questions. If you need further assistance, please feel free to contact our customer support team.
1. Where do you ship?
We currently ship to addresses within the United States only.
At this time, we do not offer international shipping.
2. Do you offer free shipping?
Yes! We offer Free Standard Shipping on all orders within the United States.
3. How long does shipping take?
- Order Processing: 1–3 business days
- Estimated Delivery: 5–7 business days
Delivery times are estimates and may vary depending on your location or carrier delays.
4. How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email with tracking information, where available.
Please allow up to 24 hours for tracking information to become active.
5. Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible.
We will do our best to accommodate your request. However, changes or cancellations may not be possible once your order has been processed or shipped.
6. What is your return policy?
We offer a 30-day return policy for eligible items.
Returned items must be unused, in their original condition, and include the original packaging where applicable.
Please refer to our Return & Refund Policy for complete details.
7. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are generally processed to your original payment method within 5–7 business days.
Your bank or payment provider may require additional time to post the refund.
8. What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- Maestro
- PayPal
- Apple Pay
- Shop Pay
- Amazon Pay
Available payment methods may vary depending on your device and location.
9. Is my payment information secure?
Yes.
All payments are processed through trusted and secure payment providers using industry-standard SSL encryption.
We do not store your complete credit or debit card information.
10. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible after receiving your order.
Include your order number and, if possible, photos of the item so we can review the issue and provide an appropriate solution.
11. What happens if my package is lost?
If your order does not arrive within the expected delivery timeframe, please contact us.
We will work with the shipping carrier to investigate and help resolve the issue.
12. How can I contact customer support?
Email: support@vivorashop.store
Phone: +1 (682) 413-9526
Business Address:
10335 Old Bammel N Houston Rd
Houston, TX 77086
United States
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (Central Time)
Saturday: 10:00 AM – 4:00 PM (Central Time)
Sunday: Closed
Customer Support Response Time:
Within 1–2 business days
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